Shipping policy
Thank you for shopping with us! We work with trusted third-party suppliers and fulfillment partners to ship products directly to our customers.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During busy periods, holidays, product launches, or promotional events, processing may take a little longer. You will receive an order confirmation after your purchase and, when available, tracking information once your order has been shipped.
2. Shipping Times
Estimated delivery times are:
Standard Shipping: 7–20 business days
Express Shipping: 5–12 business days, where available
Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, supplier processing time, customs clearance, carrier delays, weather, holidays, and other circumstances outside our control.
3. Shipping Charges
Shipping costs are displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website or at checkout.
4. Tracking Information
Once your order has been shipped, we will provide tracking information when tracking is available.
Multiple Items in One Order
If you purchase multiple products, your items may be shipped separately from different fulfillment centers or suppliers.
As a result, you may receive multiple packages and separate tracking numbers for the same order. This does not mean that any item is missing.
7. Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you contact us promptly after placing your order and your package has not yet been shipped, we will do our best to update the address.
Once an order has been shipped, we may be unable to change the shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before we can resend it.
8. Lost, Stolen, or Damaged Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
For packages that appear to be lost or damaged in transit, please contact us as soon as possible at [cartlyvioonline@gmail.com] with your order number and relevant details.
We will work with the shipping carrier or fulfillment partner to investigate the issue.
9. Delivery Delays
We are not responsible for delays caused by circumstances beyond our reasonable control, including:
Customs processing
Carrier delays
Severe weather
Natural disasters
Holidays
Strikes or transportation disruptions
Incorrect or incomplete shipping information
Government restrictions or other unforeseen events
We appreciate your patience if your order takes longer than the estimated delivery period.
10. Contact Us
If you have questions about your shipment or need assistance with your order, please contact us:
Email: [cartlyvioonline@gmail.com]
Business Name: [CARTLYVIO]
Please include your order number when contacting us so we can assist you more quickly.
Tracking information may take 2–5 business days to become active after the shipping carrier receives and scans the package.